A broken appliance can spell disaster for your daily routine and the smooth running of your household. Picking up the phone to call an appliance pro when you first notice trouble is a smart thing to do. However, deciding which appliance pro to call is sometimes not an easy decision. Find out what questions to ask and what attributes to look for so that you get the dishwasher or oven repair work that you need, as well as the positive customer experience you deserve.
The very first thing to consider when you’re looking for an appliance pro is their list of services and brands. If you have a make, model, or type of appliance that they don’t service, you should move on down your list. If a particular company doesn’t provide information about what type of machines they deal with, make sure you ask and get confirmation that they can work on your particular appliance before booking a service call.
The next thing to consider is when they offer service appointments. If a particular company only offers appointments between 8:00 a.m. and 5:00 p.m., but you don’t even get home from work until 6:00 p.m., then that might not be the right company for you.
You should also look into what a particular company offers in terms of warranties. A reliable appliance company will usually offer some kind of warranty on parts and labor. That means that if an appliance pro comes in to do a washing machine repair or dishwasher repair, for example, both the work that they do and the parts that they use are guaranteed for a certain amount of time.
Checking out a company’s accreditation is also a prudent thing to do. If you have the option of hiring an appliance company with no accreditation versus a company that’s part of the Better Business Bureau, your local chamber of commerce, or another business association, it’s advisable to go with the accredited firm. When you are going to be paying for a refrigerator repair or dryer repair, it’s in your best interest to hire someone who has made it a point to publicly endorse good business practices.
Having to deal with appliance repairs is stressful enough. Simplify the process for yourself by choosing an appliance repair company that can provide you with the appliance service and the customer service you need.